DreamFlix
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Privacy Policy

Effective Date: September 26, 2026
Last Updated: October 8, 2026

ELDRAGA DIGITAL SOLUTIONS ("ELDRAGA," "we," "us," or "our") operates DreamFlix, an artificial-intelligence-powered creative platform available at https://dream-flix.com.

DreamFlix enables users to generate, transform, edit, and otherwise create images, videos, and other digital media using artificial intelligence and related technologies.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit DreamFlix, create an account, use our services, submit content or prompts, make purchases, communicate with us, or otherwise interact with the Service.

By accessing or using DreamFlix, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain that consent separately where required.

1. Who We Are

DreamFlix is owned and operated by:

ELDRAGA DIGITAL SOLUTIONS
Branthaven St
Ottawa, Ontario
K4A 0H8
Canada

Privacy Contact

Privacy and Support: support@dream-flix.com
General Business: contact@eldraga.com

For privacy questions, complaints, requests to access or delete information, or other privacy-related matters, you may contact us using the information above.

2. Personal Information We Collect

The type and amount of information we collect depends on how you interact with DreamFlix.

2.1 Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

Account Information

This may include your:

  • name;
  • email address;
  • username;
  • temporary verification code information needed to authenticate your account;
  • account identifier;
  • account preferences; and
  • other information associated with your account.

Communications

When you contact us, we may collect the contents of your communications, including emails, support requests, feedback, questions, complaints, survey responses, and other correspondence.

Transaction Information

If you purchase subscriptions, credits, or other paid services, we may collect information relating to your transaction, including:

  • subscription type;
  • purchase history;
  • transaction identifiers;
  • billing status;
  • billing country or region; and
  • other information necessary to administer your purchase.

User Content

To provide DreamFlix's AI features, we may process content that you submit to the Service, including:

  • text;
  • prompts;
  • instructions;
  • photographs;
  • images;
  • videos;
  • audio;
  • files;
  • reference materials;
  • captions;
  • metadata associated with uploaded files; and
  • other content you intentionally provide.

Generated Content

We may process and store content generated through DreamFlix, including AI-generated images, videos, and other outputs, so that we can provide the requested Service and allow you to access or manage your creations.

Feedback

We may collect information that you voluntarily provide through ratings, reviews, support requests, bug reports, surveys, or other feedback regarding DreamFlix.

3. Payment Information

DreamFlix uses Stripe for payment processing.

When you make a purchase, payment information may be collected and processed directly by Stripe or other payment-processing systems used in connection with Stripe.

Depending on the transaction and payment method, we may receive information such as:

  • transaction ID;
  • payment status;
  • billing information;
  • payment method type;
  • card brand;
  • last four digits of a payment card; and
  • other transaction-related information.

DreamFlix does not need to store your full payment card number in order to process ordinary payments through Stripe.

Stripe's handling of payment information is subject to its own privacy policy and terms.

4. Information Collected Automatically

When you access or use DreamFlix, we and our service providers may automatically collect certain technical and usage information, including:

  • IP address;
  • browser type and version;
  • operating system;
  • device type;
  • device identifiers;
  • language settings;
  • approximate geographic location derived from your IP address;
  • pages or screens viewed;
  • features used;
  • dates and times of access;
  • session information;
  • referring and exit pages;
  • usage and interaction data;
  • crash and diagnostic information;
  • performance information; and
  • information collected through cookies and similar technologies.

We use this information to operate, secure, maintain, analyze, and improve DreamFlix.

5. Cookies and Similar Technologies

DreamFlix may use cookies, pixels, local storage, software development kits, and similar technologies.

We may use these technologies to:

  • keep you signed in;
  • maintain account and session functionality;
  • remember settings and preferences;
  • provide security;
  • detect fraud and abuse;
  • understand how users interact with DreamFlix;
  • measure website performance;
  • analyze usage trends; and
  • improve our Service.

5.1 Google Analytics

DreamFlix uses Google Analytics to help us understand how visitors and users interact with our website and Service.

Google Analytics may collect information such as device information, browser information, pages viewed, approximate location, events, and other usage information, depending on the configuration of the analytics service.

We use analytics information primarily to understand website and product usage, identify technical issues, measure performance, and improve DreamFlix.

Where applicable law requires consent for analytics cookies or similar technologies, we will request that consent before activating those technologies.

You may also be able to control or restrict cookies through your browser settings and other available privacy controls.

5.2 Advertising

Watching published movies on DreamFlix is free because the movies are shown with advertising. When you watch a published movie in the DreamFlix player, at https://play.dream-flix.com, a video advertisement may play before the movie.

These advertisements are served by Google through its Interactive Media Ads service, and by the advertising partners Google works with. To choose, show, and measure advertisements, and to prevent advertising fraud, Google and its partners may use cookies, device identifiers, and similar technologies, and may receive information such as:

  • your IP address;
  • browser and device information;
  • the page on which the advertisement played;
  • whether the advertisement was played, skipped, or completed; and
  • your interactions with the advertisement.

Depending on your choices and the law where you live, advertisements may be personalized based on information Google and its partners hold about you.

Where applicable law requires your consent for personalized advertising or for the cookies and similar technologies used for advertising, we will request that consent before those technologies are used, and you may withdraw it at any time.

You can learn how Google uses information from sites that use its services at https://policies.google.com/technologies/partner-sites, and control the advertisements Google shows you at https://myadcenter.google.com.

DreamFlix does not give advertisers your name, your email address, or the content of your account.

6. Information We Receive From Third Parties

We may receive personal information from third parties, including:

  • authentication providers;
  • payment processors;
  • cloud and hosting providers;
  • AI technology providers;
  • analytics providers;
  • security and fraud-prevention providers;
  • customer-support providers;
  • integration partners; and
  • other service providers that assist us in operating DreamFlix.

If you choose to connect a third-party account or service to DreamFlix, that third party may provide us with information according to your settings and its own privacy practices.

7. AI Processing and User Content

DreamFlix uses artificial intelligence to provide image, video, and related creative services.

When you submit a prompt, image, video, audio file, or other material to DreamFlix, that content may be transmitted to or processed by one or more third-party AI technology providers used by DreamFlix.

These providers may include:

  • ByteDance and its applicable AI services;
  • OpenAI and its applicable AI services;
  • Google and its applicable AI services; and
  • other AI, infrastructure, or technology providers that we may use in the future.

The particular providers used may depend on the DreamFlix feature, model, geographic availability, technical requirements, or other factors.

7.1 Why We Send Content to AI Providers

We may send prompts, uploaded content, and related technical information to these providers when reasonably necessary to:

  • understand and process your instructions;
  • generate or transform images and videos;
  • perform AI analysis or editing;
  • provide requested features;
  • maintain service reliability;
  • detect misuse or prohibited activity;
  • enforce security and safety measures; and
  • improve the operation of the Service.

7.2 AI Provider Use of Content

The treatment of your information by an AI provider depends on the particular product, account, API, service configuration, applicable contractual terms, and applicable law.

Some providers and services may prohibit using customer/API data for model training by default, while other products, configurations, or voluntarily enabled programs may allow data to be used for research, development, quality improvement, safety, or model improvement.

Accordingly, DreamFlix does not represent that every AI provider uses every piece of DreamFlix content for model training.

Where DreamFlix enables or permits a provider to use submitted information for service or model improvement, such processing will be subject to the applicable provider terms, our contractual arrangements where applicable, and applicable privacy law.

You should review the privacy and data-use documentation applicable to the underlying AI services used by DreamFlix.

8. How We Use Personal Information

We may use personal information for the following purposes.

8.1 Providing DreamFlix

We use information to:

  • create and manage accounts;
  • authenticate users;
  • provide AI image and video generation;
  • process prompts and uploaded content;
  • generate and deliver requested outputs;
  • save and manage projects;
  • process subscriptions and purchases;
  • provide customer support; and
  • communicate with you about the Service.

8.2 Security and Abuse Prevention

We may use information to:

  • protect DreamFlix and our users;
  • detect fraud;
  • prevent unauthorized access;
  • investigate abuse;
  • detect malicious or prohibited activity;
  • enforce our Terms of Use and other policies;
  • maintain platform security;
  • investigate technical or security incidents; and
  • protect the rights and safety of DreamFlix, ELDRAGA, our users, and others.

8.3 Analytics and Product Improvement

We may use technical information, usage information, feedback, and other information to:

  • understand how DreamFlix is used;
  • identify technical problems;
  • evaluate performance;
  • improve existing features;
  • develop new features;
  • improve user experience; and
  • maintain and improve our technology.

We may also create aggregated, de-identified, or anonymized information that no longer reasonably identifies an individual and use that information for lawful business purposes.

8.4 Communications

We may contact you regarding:

  • your account;
  • transactions;
  • subscriptions;
  • security;
  • technical matters;
  • service updates;
  • customer support;
  • important legal or policy changes; and
  • marketing communications where permitted by law.

You may unsubscribe from promotional communications at any time.

You may continue to receive essential transactional, administrative, security, and service-related communications.

8.5 Legal Compliance

We may use personal information where reasonably necessary to:

  • comply with applicable laws;
  • respond to lawful requests;
  • comply with legal process;
  • establish or defend legal claims;
  • enforce our agreements;
  • investigate suspected unlawful conduct; and
  • protect our legal rights or the rights of others.

9. How We Share Personal Information

We may disclose personal information to the following categories of recipients.

9.1 AI and Technology Providers

We may share personal information, prompts, uploaded content, generated content, and technical information with AI or technology providers used to provide DreamFlix.

These providers may include ByteDance, OpenAI, and Google, depending on the feature or technology being used.

9.2 Hosting and Infrastructure Providers

We may disclose information to companies that provide hosting, storage, databases, computing, networking, security, email delivery, monitoring, and other infrastructure services.

9.3 Payment Processors

We may share transaction and payment-related information with Stripe as necessary to process purchases, subscriptions, refunds, fraud prevention, and related payment activities.

9.4 Analytics and Advertising Providers

We may share technical and usage information with analytics providers, including Google Analytics, to understand website and Service usage.

When you watch a published movie, information about your device and the advertisement shown is shared with Google and its advertising partners, as described in section 5.2.

9.5 Other Service Providers

We may disclose information to service providers that help us operate DreamFlix, including providers of:

  • customer support;
  • email services;
  • security;
  • fraud prevention;
  • abuse detection;
  • technical support;
  • communications;
  • analytics; and
  • other business or operational services.

We expect service providers processing personal information on our behalf to handle that information consistently with applicable contractual and legal requirements.

9.6 Legal and Safety Disclosures

We may disclose personal information when reasonably necessary to:

  • comply with a law, regulation, court order, subpoena, or lawful government request;
  • investigate fraud or security incidents;
  • prevent or investigate illegal activity;
  • protect the rights, property, or safety of DreamFlix, ELDRAGA, our users, or others; or
  • enforce our agreements and policies.

9.7 Business Transactions

If ELDRAGA or DreamFlix is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, insolvency, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

10. User Content and Third-Party Personal Information

DreamFlix allows users to upload and process images, videos, audio, text, and other materials.

You are responsible for ensuring that you have the necessary rights, permissions, and lawful authority to upload or process content through DreamFlix.

This includes content containing another person's:

  • name;
  • image;
  • likeness;
  • voice;
  • personal information;
  • photographs;
  • video; or
  • other identifying information.

Do not upload another person's personal information or biometric information unless you have the legal right and appropriate permission to do so.

11. Face, Voice, and Biometric Information

Certain content submitted to DreamFlix may contain a person's face, voice, or other characteristics that could be considered biometric information under applicable law.

DreamFlix does not require users to submit biometric information merely to use the Service.

Where a particular DreamFlix feature involves processing that is legally considered biometric processing, we will handle that processing in accordance with applicable law and any consent requirements that apply.

You should not upload another person's face, voice, or other biometric information without the necessary authorization.

12. Retention and Deletion

DreamFlix is designed so that users can delete their content and account information without unnecessary retention.

12.1 User-Requested Deletion

When you delete content or request deletion of your account, we will delete the applicable information from our systems as soon as reasonably possible and, where technically supported by the relevant DreamFlix system, immediately.

We do not intentionally maintain backup copies of deleted DreamFlix user content.

12.2 Exceptions

Certain limited information may still need to be retained where required by law or where reasonably necessary for:

  • legal claims;
  • fraud prevention;
  • security;
  • accounting;
  • regulatory compliance; or
  • enforcement of our agreements.

Where such retention is required, we will retain only the information reasonably necessary for that purpose and for the applicable period.

12.3 Third-Party Providers

Deletion from DreamFlix does not necessarily mean that copies held by third-party service providers are deleted at the exact same moment.

Third-party providers may retain certain information for limited periods according to their own technical processes, security requirements, contractual terms, or legal obligations.

Where applicable, we may request deletion or discontinuation of processing from a provider in accordance with our arrangements with that provider.

13. Your Privacy Choices and Rights

Depending on your location and the laws applicable to you, you may have rights regarding your personal information.

These may include the right to:

  • access personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion;
  • request restriction of certain processing;
  • object to certain processing;
  • withdraw consent where processing is based on consent;
  • request portability of certain information; and
  • opt out of certain marketing communications.

The availability of these rights depends on applicable law and may be subject to legal exceptions.

We may need to verify your identity before processing a privacy request.

14. How to Exercise Your Privacy Rights

You may submit privacy requests by contacting:

support@dream-flix.com

Please describe your request clearly and provide enough information for us to identify your account or understand the nature of your request.

We may request additional information to verify your identity and prevent unauthorized disclosure.

Where applicable law establishes a specific response period, we will respond within the legally required period.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

15. Canadian Privacy

ELDRAGA DIGITAL SOLUTIONS is based in Ontario, Canada.

Where applicable, we handle personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy legislation.

We aim to follow principles relating to accountability, identifying purposes, consent, limiting collection, limiting use and disclosure, retention, safeguards, openness, access, and challenging compliance.

We have designated a privacy contact for privacy inquiries:

Privacy Officer
ELDRAGA DIGITAL SOLUTIONS
Branthaven St
Ottawa, Ontario
K4A 0H8
Canada
support@dream-flix.com

Depending on your circumstances and jurisdiction, you may have the right to make a complaint to the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

16. International Data Transfers

DreamFlix may use service providers located outside Canada, including in the United States and other countries.

As a result, personal information may be transferred to, stored in, or processed in jurisdictions outside the country where you live.

The privacy laws in those jurisdictions may differ from the laws in your home jurisdiction.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to use legally recognized safeguards or other lawful transfer mechanisms.

17. European Economic Area and United Kingdom

This section applies to individuals located in the European Economic Area ("EEA") or United Kingdom ("UK") where the GDPR, UK GDPR, or other applicable European privacy laws apply to DreamFlix's processing.

17.1 Data Controller

For processing covered by applicable European data-protection law, the controller is:

ELDRAGA DIGITAL SOLUTIONS
Branthaven St
Ottawa, Ontario
K4A 0H8
Canada

17.2 Legal Bases for Processing

Where required by applicable law, we rely on one or more of the following legal bases:

Contractual necessity: where processing is necessary to provide the Service or perform our agreement with you.

Legitimate interests: where processing is necessary for legitimate interests such as operating, securing, maintaining, supporting, and improving DreamFlix, provided that those interests are not overridden by your rights and freedoms.

Consent: where you have provided consent for a specific processing activity and consent is the appropriate legal basis.

Legal obligation: where processing is necessary to comply with a legal requirement.

17.3 European Privacy Rights

Subject to applicable law, individuals in the EEA and UK may have rights to:

  • access personal data;
  • correct inaccurate personal data;
  • request erasure;
  • request restriction of processing;
  • object to certain processing;
  • receive certain data in a portable format;
  • withdraw consent where consent is the legal basis; and
  • lodge a complaint with a relevant supervisory authority.

Requests may be made by contacting:

support@dream-flix.com

Where legally required, we will respond within the applicable statutory period.

17.4 European/UK Representative

Where applicable European or UK law requires ELDRAGA to appoint a representative in the EEA or UK, we will make the applicable representative's contact details available in this Privacy Policy or through another legally required privacy notice.

18. United States State Privacy Rights

Certain U.S. states have comprehensive privacy laws that may provide residents with additional rights.

Where such laws apply to DreamFlix, eligible residents may have rights that can include:

  • access to personal information;
  • correction;
  • deletion;
  • portability;
  • information about how personal information is used or disclosed;
  • opting out of certain targeted advertising or other covered processing activities; and
  • other rights provided by applicable law.

The precise rights and exemptions vary by state.

19. California Residents

Where California privacy law applies to DreamFlix, eligible California residents may have rights under the California Consumer Privacy Act and related laws.

Depending on the circumstances, these may include rights to:

  • know about personal information collected, used, or disclosed;
  • request deletion;
  • request correction;
  • obtain certain personal information in a portable format;
  • opt out of certain sales or sharing of personal information;
  • opt out of certain targeted advertising; and
  • exercise applicable rights without unlawful discrimination.

Requests may be submitted to:

support@dream-flix.com

We may verify requests as required by applicable law.

Where California law establishes a specific response deadline, we will comply with that deadline.

20. Children's Privacy

DreamFlix is not directed toward children under 13 years of age.

We do not knowingly request or intentionally collect personal information from children under 13 through the Service.

If you are under 13, or under the minimum age required in your country to use an online service like DreamFlix if higher, you may not use DreamFlix.

If you are under 18, or under the age of majority where you live if higher, you may use DreamFlix only with the permission of a parent or legal guardian, as our Terms of Use describe.

If we learn that we have collected personal information from a child in circumstances where applicable law requires deletion, parental consent, or another specific response, we will take appropriate action.

A parent or guardian who believes that a child has provided personal information to DreamFlix may contact:

support@dream-flix.com

21. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include access controls, authentication, encryption, monitoring, logging, security controls, and other measures appropriate to the nature and sensitivity of the information.

However, no internet service or electronic transmission can be guaranteed to be completely secure.

You are responsible for protecting access to the temporary verification codes sent to you and should notify us promptly if you believe your account has been compromised.

22. Privacy and Security Incidents

We maintain procedures for identifying, investigating, assessing, and responding to privacy and security incidents.

Where applicable law requires us to report a qualifying privacy breach to regulators or notify affected individuals, we will provide the required notifications within the applicable legal timeframes.

23. Third-Party Websites and Services

DreamFlix may contain links to third-party websites, applications, services, or integrations.

Those third parties operate independently from ELDRAGA and may have their own privacy policies and terms.

We are not responsible for the privacy or security practices of third-party websites and services that we do not control.

We encourage you to review the privacy policy of any third-party service you choose to use.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may notify you through the Service, by email, by updating this page, or through another legally appropriate method.

The "Last Updated" date at the top of this Privacy Policy identifies the date on which the current version was last revised.

Where applicable law requires us to obtain consent to a material change, we will obtain that consent.

25. Contact Us

If you have any questions, complaints, requests, or concerns regarding this Privacy Policy or DreamFlix's privacy practices, please contact us:

ELDRAGA DIGITAL SOLUTIONS
Branthaven St
Ottawa, Ontario
K4A 0H8
Canada

Privacy and Support:
support@dream-flix.com

General Business Contact:
contact@eldraga.com

We encourage you to contact us first so that we can attempt to resolve your concern.

Depending on where you live, you may also have the right to contact the privacy or data-protection regulator applicable to your jurisdiction.

End of Privacy Policy

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